About E-direct

What is E-direct?

E-direct complements the traditional range of products from Endress+Hauser. Certain instruments do not require a vast amount of consultation in terms of application and price – that's where E-direct can help. It's a product portfolio that offers simple product selection and fast delivery at an affordable price.

Who is Endress+Hauser?

Endress+Hauser is a global leader in high quality and innovative measurement instrumentation,
services and solutions for industrial processes. With dedicated sales centers and a strong
network of partners, Endress+Hauser guarantees competent worldwide support.

What does E-direct offer me?

  • Simple product selection
  • Value for money
  • Transparency thanks to quantity discounts being displayed
  • Short delivery times
  • Exchange of defective instruments

How can I place an order?

You can place your order with us online or by contacting our sales office on 1-800-668-3199

How can I pay?

You can pay online using a credit card (MasterCard - Visa) or by purchase order number with
pre-approved credit. Orders paid by Credit Card will be process immediately. Orders purchased on pre-approved credit will be invoiced with terms.


Invoicing for Current Customers
If you have an established account with Endress+Hauser and your account is in good standing, your order will be immediately processed and an order confirmation will be sent to you. An invoice will then be sent once the order is shipped. Endress+Hauser Canada Ltd Terms and Conditions of Sale (PDF 26,0 kB) apply.


Invoicing for New Customers
You will be contacted by an Endress+Hauser representative to set up your account after you submit your order. This will include completing a credit application. Upon approved credit, an order confirmation will be sent to you once your account is established. An invoice will then be sent when the order is shipped. Please review Endress+Hauser (PDF 26,0 kB) Canada Ltd. Terms and Conditions of Sale (PDF 26,0 kB) for further details.


Our technical experts are available during office hours at 1-800-668-3199 to answer any
questions you may have regarding our E-direct products and their application.

Dispatch times

Placing your first order using a credit card will ensure prompt dispatch. If you opt to place your
first order by purchase order number, the dispatch of your ordered items may be delayed whilst
we organize your account and Proforma invoice.

Please note:

  • The dispatch time displayed alongside each product is an indicator e.g. 48 hours or 5 working days (for three identical units) and will be confirmed in our order confirmation. This dispatch time applies for orders placed before 09.00 a.m.
  • Our dispatch times may sometimes be longer than 48 hours or 5 working days. Should this happen you will be advised by the dispatch time indicator.


 = 48 hours (your order will be dispatched on the second working day after order placement)

 = the indicated number of working days