About E-direct

What is E-direct?

E-direct stands for the entry-level product offering of Endress+Hauser and complements its traditional range of services.
Instrumentation does not always require a vast amount of consultation in terms of price and application; that's where E-direct helps as a fast, simple and effective direct purchase method.

Who is Endress+Hauser?

Endress+Hauser is the synonym for high quality innovative products, a complete range of measurement and automation equipment, competent consultation and excellent service – just ask our customers!

What does E-direct offer me?

  • Simple product selection
  • The best value for money
  • Transparency thanks to a price/quantity display
  • Short delivery times
  • Exchange of defective instruments

How can I place an order?

Placing your order on line in this portal is extremely safe, simple and fast!
You can place your order with us online or by contacting our sales office at 03-7843 3888 / infomy@my.endress.com

How can I pay?

You can pay by purchase order with pre-approved credit. Orders purchased on pre-approved credit will be invoiced with terms.


Invoicing for Existing Customers
If you have an established account with Endress+Hauser and your account is in good standing, your order will be immediately processed and an order confirmation will be sent to you. An invoice will then be sent once the order is shipped. Payment will be made according to the terms of payment which agreed upon. In exceptional cases anticipated payment may be requested by Endress+Hauser before the shipment.


Invoicing for New Customers
You will be contacted by an Endress+Hauser representative to set up your account after you submit your order. Endress+Hauser we will issue you with an order confirmation and an invoice to cover your first order once your account is established. Your payment will be made upon reception of our invoice, by means of a bank transfer. The shipping will take place after full payment has been made.

After transfer payment has been made, please send the bank advice to infomy@my.endress.com

The E-direct rules

Consultation

Our technical experts are available for eventual questions regarding E-direct products and their application.

 

Service/instrument replacement

Should an instrument fail whilst under guarantee, a replacement instrument will be sent to you, free of charge.
After guarantee expiry, the usual Endress+Hauser customer service charges apply.

 

Prices

E-direct offers very cost-effective quality entry-level instruments. Quantity related discounts apply as displayed.
Other bulk agreements with Endress+Hauser
do not apply to the E-direct product offering.

Shipping costs are not included in the product price and appear as a different line item in the shopping basket.
These costs are always for delivery within the country where the order is placed.
Please contact us, in case you would need the goods to be delivered abroad.

 

Portal account

This website is meant for public access: everyone can browse the products, select them and add them to the shopping basket without any limitation. Everyone can also print out a shopping basket. Though only logged in customers are allowed to turn a shopping basket into an online order. Creating oneself a portal account therefore is mandatory to place orders online in this website. The process is fast and uninterruptive, which means that one can create a portal account at any time before clicking 'send order'. Stored company data will be perfectly safe and we of course guarantee that they will not leave Endress+Hauser.

Delivery times

Each product version comes with a delivery time indication, either 72 hours* or 15 working days for West Malaysia, valid up to 3 identical units. Additional 3 working days required for East Malaysia or remote areas.
These delivery times apply for orders placed before 10.00 a.m. with a pre-existing account.
* = delivery taking place on course of the second working day after order placement.

 

Please note that if you're placing your first order with us your delivery may be delayed whilst we organise your account and invoice. Please allow us a few hours to make the necessary steps in our backend system. This may then delay the delivery of your first order with one working day.

 

Please take note that:
• The delivery times displayed are indications and will be confirmed in our order confirmation.
• Our delivery times may sometimes be longer than 72 hours or 15 working days. We therefore advise you to systematically watch the delivery time indicator that applies to the product version you are interested in.

 

 

 

 = 72 hours (shipment taking place on course of the second working day after order placement)

 = the indicated number of working days