About E-direct

What is E-direct?

E-direct stands for the entry-level product offering of Endress+Hauser and complements its traditional range of services.
Instrumentation does not always require a vast amount of consultation in terms of price and application; that's where E-direct helps as a fast, simple and effective direct purchase method.

Who is Endress+Hauser?

Endress+Hauser is the synonym for high quality innovative products, a complete range of measurement and automation equipment, competent consultation and excellent service – just ask our customers!

What does E-direct offer me?

  • Simple product version selection
  • The best value for money
  • Transparency thanks to a price/quantity display
  • Short delivery times
  • Exchange of defective instruments

How can I place an order?

Placing your order on line in this portal is extremely safe, simple and fast!
Though, we shall respect you decision and welcome orders in all formats and through all media. You are the one who must decide what it most convenient for yourself. Your order will be treated with the same care and at the same conditions independently from its format.

How can I pay?

Your payment will be made upon reception of our invoice as advance payment before order term, by means of a bank transfer. After receiving your order, our staff will shortly contact you for payment method and invoicing.

The E-direct rules

Consultation

Our technical experts are available for eventual questions regarding E-direct products and their application.

 

Service/instrument replacement

Should an instrument fail whilst under guarantee, a replacement instrument will be sent to you, free of charge.
All Endress+Hauser Products are warranted against defective materials and manufacturing faults for a period of 12 months starting from the date of delivery or 18 months from the date of purchase whichever is earlier.
After guarantee expiry, the usual Endress+Hauser customer service charges apply.

 

Prices

E-direct offers very cost-effective quality entry-level instruments. Quantity related discounts apply as displayed.
Other bulk agreements with Endress+Hauser
do not apply to the E-direct product offering.

Shipping costs are not included in the product price and appear as a different line item in the shopping basket.
These costs are always for delivery within the country where the order is placed.
Please contact us, in case you would need the goods to be delivered abroad.

 

Terms & Conditions

- The product prices are exclusive shipping costs, import tax, import license fees and VAT.
- Shipping costs, import tax, import license fees and VAT are calculated and displayed once products are added to the shopping basket.
- The prices do not include installation and commissioning

 

Portal account

This website is meant for public access: everyone can browse the products, select them and add them to the shopping basket without any limitation. Everyone can also print out a shopping basket. Though only logged in customers are allowed to turn a shopping basket into an online order. Creating oneself a portal account therefore is mandatory to place orders online in this website. The process is fast and uninterruptive, which means that one can create a portal account at any time before clicking 'send order'. Stored company data will be perfectly safe and we of course guarantee that they will not leave Endress+Hauser.

Delivery times

Each product version comes with a shipment time indication, 15 working days, valid up to 3 identical units.
These shipment times apply after accountant confirms your payment transfer.

 

Customers placing their first order with a newly created account:
Please allow us a few hours to make the necessary steps in our backend system.
This may then delay the delivery of your first order with one day.

 

Note that shipment times longer 15 working days may (temporarily) occur, as exceptions. We therefore advise you to systematically watch the delivery time indicator that applies to the product version you are interested in.

 

 = the indicated number of working days